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June 23rd, 2011

Data data everywhere: Pew Internet on social networking sites and A List Apart on the web design industry

Posted by courtney on June 23rd, 2011

If you like tables and percentages, you’re in luck: two chewy releases in the past couple of weeks are going to give you hours of happy data crunching.

Social networking and our lives

Pew Internet have recently released their report ‘Social networking sites and our lives’, which updates the findings of their 2009 report ‘Social Isolation and New Technologies‘. In their introduction, the writers note:

Questions have been raised about the social impact of widespread use of social networking sites (SNS) like Facebook, LinkedIn, MySpace, and Twitter. Do these technologies isolate people and truncate their relationships? Or are there benefits associated with being connected to others in this way? The Pew Research Center’s Internet & American Life Project decided to examine SNS in a survey that explored people’s overall social networks and how use of these technologies is related to trust, tolerance, social support, and community and political engagement.

2,255 American adults were surveyed between October 20-November 28 2010 for the report, including 1,787 internet users. Of these, there were 975 users of social networking sites. One of the great things about the Pew research is how carefully they control their findings to account for different factors:

The findings presented here paint a rich and complex picture of the role that digital technology plays in people’s social worlds. Wherever possible, we seek to disentangle whether people’s varying social behaviors and attitudes are related to the different ways they use social networking sites, or to other relevant demographic characteristics, such as age, gender and social class.

What’s in the report?

The report is full of fascinating information about who is using social networking sites, what they’re doing on them (especially Facebook), the size of their social networks and strength of their social ties. There’s a special focus in this report on whether use of social networking sites contributes to the ‘echo chamber’ effect (reducing people’s engagement with a diversity of opinions and experiences), affects the level of trust social networking site users feel towards other people, and political and civic engagement. These findings have been really well summarised on the Nieman Journalism Lab site.

Who are these people?

Amongst the people sampled for this report:

  • 79% of American adults said they used the internet
  • 47% of adults (59% of internet users) say they use at least one of social networking site

This is nearly twice the number found in the 2009 report, which found that 26% of adults (34% of internet users) used a social networking site in 2008. Internet users of all ages are more likely to be using a social networking site now than they were in 2008, with the most pronounced increase being in people over the age of 35.

As is common in use of social media, more women (56%) than men are users of social networking sites, and more women than men use Facebook, Twitter and MySpace. However, nearly twice as many men as women use LinkedIn.

And age-wise:

  • 32 – the age of the average adult MySpace user
  • 33 – the age of the average adult Twitter user
  • 38 – the age of the average adult Facebook user
  • 40 – the age of the average adult LinkedIn user

And what are they doing?

The report looks closely at Facebook activity amongst the people surveyed.

Status updates are an infrequent activity for most users; 56% of Facebook users update their status less than once a week. Only 15% of Facebook users are updating their status daily or more frequently. 16% have never updated their status.

Commenting on other people’s status updates is a more common activity: 53% of Facebook users comment on other users’ status once or twice a week, and 22% are commenting at least daily. Commenting on photos is also popular: 20% of Facebook users comment on someone else’s photos at least once a day. But overall, the most popular activity, according to the the Pew Internet report, is Liking.

A List Apart web survey 2010 results

A List Apart have released the findings of their 2010 survey of people working in the web design industry (and their graphs are super pretty).

I’ve been completing the survey for at least three years now, and I’m always so glad I do – because either women are very underrepresented in the industry, or they don’t get round to filling out this survey. Of the 16,593 respondents to the survey, less than 20% were women:

 

A List Apart survey results: Gender

Women make up a very large proportion of respondents working with content and in usability roles, according to their job titles: 46.3% of content strategists, 45.7% of writers/editors, and 32.5% of usability experts/leads/consultants.

 

A List Apart survey results: Job distribution by gender

Sadly, for the past three years, writer/editors have expressed under 90% confidence in the security of their roles.

 

A List Apart Survey results: Confidence by job title

Every year I find the satisfaction findings particularly fascinating. But the whole report makes interesting reading – make yourself a cup of tea and settle in.

 
Tags: facebook, Social media, social networking, surveys, web design
Posted in: Random thoughts, Social media
2 Comments
 
July 27th, 2010

Facebook is now the first step

Posted by courtney on July 27th, 2010

At the end of last week I was in Westport, running a workshop on using social media tools for National Services Te Paerangi. The weather was lovely, the people were welcoming, and the lamingtons were fabulous. And I learned something interesting.

At the beginning of these workshops I ask everyone to introduce themselves, talk about where they work or volunteer, and describe the social media/online tools they use both for work and for themselves. I’ve noticed a trend in these sessions. With a small number of exceptions people are using two tools, personally and professionally: email, and Facebook. Blogs aren’t mentioned. Few people have even heard of Flickr. Twitter has more awareness, but is usually dismissed as silly or pointless at the start of the day (after more discussion, people often warm to it). But everyone has an email address, and almost everyone has a Facebook account, and has set one up (or is considering doing so) for their organisation. In particular, older participants in the workshops say that they’ve joined Facebook to stay in touch with children who have left town (or New Zealand) and to see pictures of their grandchildren.

A few years ago – say 2006/2007 – everyone in the GLAM (galleries, libraries, archives and museums) sector was getting hot under the collar about this Web 2.0 thing. The two keynotes at the 2006 National Digital Forum conference for example were Jim Spadiccini from Ideum and Toby Travis from the Victoria and Albert Museum, both talking about ways museums could harness this explosion of new, free communication and collaboration tools to reach out to online audiences. Blogs, wikis, social bookmarking sites, Flickr … we were all over it.

So I’ve been interested to see that people working in small museums who are just starting out on this social media thing are now leaping over all these options in favour of Facebook. Facebook is, of course, in some ways the new Google – for many people, it is where the internet begins. Because people often use the same tools for their organisations that they use at home, Facebook is becoming the default starting point when setting up social media presences.

Facebook is an all-purpose tool: a way to blog, share photos, schedule events, send email and post brief updates all in one place. With the spread of the ‘Like’ button, it’s all over the web. It’s great for publishing content, and for building connections with physical and online visitors. But what else might it be used for?

Earlier this year Seb Chan at the Powerhouse Museum blogged about mining Facebook data to understand what your fans are also fans of. As Seb notes:

If you can identify similarities between the fan membership of your own institution and those of others you can start to think of new partnerships and collaborative opportunities.

Seb pointed to Pete Warden’s Fan Page Analytics as an example of a lightweight tool to look for cross-fan linkages. You just drop a Facebook URL into site, and hey presto …

Auckland Museum fans analysed by Fan Page Analytics

Auckland Art Gallery fans analysed by Fan Page Analytics

Auckland Art Gallery fans analysed by Fan Page Analytics

Of course, you can use Facebook’s own analytics package to delve into the age, gender, location and activities of your fans. In this sense, it’s a lot like the physical visitor surveys many museums and galleries run. Or you can just ask them questions, as Brooklyn Museum did recently when they started thinking about updating their collections handbook.

To my mind, the main point of analytics is to understand how people are finding your online presence (be it your blog, website or Facebook page) and how they respond to your content. In this vein,  Beth Kanter’s (co-author of The Networked Nonprofit) blog post about ‘spreadsheet aerobics’ makes good reading. Beth uses metrics drawn out of Facebook to analyse the responses to different kinds of content she’s posting to Facebook, and tweak what she’s doing:

My Facebook page is focused on a listening and engagement objective – starting and maintaining a conversation. I view it as a focus group that offers content ideas for blog posts as well as to provide another conversation channel to share insights about social media. The target audience is people who work for nonprofits.

Here’s my description:

This is a focus group and sand box to learn more about how nonprofits can use social media effectively, especially Facebook. You are all the experts here! That statement guides how I engage and what content I share. That in turns drives my measurement strategy.

Here’s a brief list of New Zealand museums and galleries who are on Facebook – feel free to add your own in the comments!

Te Tuhi

Auckland Art Gallery

Auckland Museum

Rotorua Museum

Puke Ariki

National Army Museum

Te Papa

The New Dowse

City Gallery Wellington

Shanty Town

Air Force Museum

 
Tags: analytics, facebook, museums, Social media, social networking, workshop
Posted in: Social media
1 Comment
 
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