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June 23rd, 2011

Data data everywhere: Pew Internet on social networking sites and A List Apart on the web design industry

Posted by courtney on June 23rd, 2011

If you like tables and percentages, you’re in luck: two chewy releases in the past couple of weeks are going to give you hours of happy data crunching.

Social networking and our lives

Pew Internet have recently released their report ‘Social networking sites and our lives’, which updates the findings of their 2009 report ‘Social Isolation and New Technologies‘. In their introduction, the writers note:

Questions have been raised about the social impact of widespread use of social networking sites (SNS) like Facebook, LinkedIn, MySpace, and Twitter. Do these technologies isolate people and truncate their relationships? Or are there benefits associated with being connected to others in this way? The Pew Research Center’s Internet & American Life Project decided to examine SNS in a survey that explored people’s overall social networks and how use of these technologies is related to trust, tolerance, social support, and community and political engagement.

2,255 American adults were surveyed between October 20-November 28 2010 for the report, including 1,787 internet users. Of these, there were 975 users of social networking sites. One of the great things about the Pew research is how carefully they control their findings to account for different factors:

The findings presented here paint a rich and complex picture of the role that digital technology plays in people’s social worlds. Wherever possible, we seek to disentangle whether people’s varying social behaviors and attitudes are related to the different ways they use social networking sites, or to other relevant demographic characteristics, such as age, gender and social class.

What’s in the report?

The report is full of fascinating information about who is using social networking sites, what they’re doing on them (especially Facebook), the size of their social networks and strength of their social ties. There’s a special focus in this report on whether use of social networking sites contributes to the ‘echo chamber’ effect (reducing people’s engagement with a diversity of opinions and experiences), affects the level of trust social networking site users feel towards other people, and political and civic engagement. These findings have been really well summarised on the Nieman Journalism Lab site.

Who are these people?

Amongst the people sampled for this report:

  • 79% of American adults said they used the internet
  • 47% of adults (59% of internet users) say they use at least one of social networking site

This is nearly twice the number found in the 2009 report, which found that 26% of adults (34% of internet users) used a social networking site in 2008. Internet users of all ages are more likely to be using a social networking site now than they were in 2008, with the most pronounced increase being in people over the age of 35.

As is common in use of social media, more women (56%) than men are users of social networking sites, and more women than men use Facebook, Twitter and MySpace. However, nearly twice as many men as women use LinkedIn.

And age-wise:

  • 32 – the age of the average adult MySpace user
  • 33 – the age of the average adult Twitter user
  • 38 – the age of the average adult Facebook user
  • 40 – the age of the average adult LinkedIn user

And what are they doing?

The report looks closely at Facebook activity amongst the people surveyed.

Status updates are an infrequent activity for most users; 56% of Facebook users update their status less than once a week. Only 15% of Facebook users are updating their status daily or more frequently. 16% have never updated their status.

Commenting on other people’s status updates is a more common activity: 53% of Facebook users comment on other users’ status once or twice a week, and 22% are commenting at least daily. Commenting on photos is also popular: 20% of Facebook users comment on someone else’s photos at least once a day. But overall, the most popular activity, according to the the Pew Internet report, is Liking.

A List Apart web survey 2010 results

A List Apart have released the findings of their 2010 survey of people working in the web design industry (and their graphs are super pretty).

I’ve been completing the survey for at least three years now, and I’m always so glad I do – because either women are very underrepresented in the industry, or they don’t get round to filling out this survey. Of the 16,593 respondents to the survey, less than 20% were women:

 

A List Apart survey results: Gender

Women make up a very large proportion of respondents working with content and in usability roles, according to their job titles: 46.3% of content strategists, 45.7% of writers/editors, and 32.5% of usability experts/leads/consultants.

 

A List Apart survey results: Job distribution by gender

Sadly, for the past three years, writer/editors have expressed under 90% confidence in the security of their roles.

 

A List Apart Survey results: Confidence by job title

Every year I find the satisfaction findings particularly fascinating. But the whole report makes interesting reading – make yourself a cup of tea and settle in.

 
Tags: facebook, Social media, social networking, surveys, web design
Posted in: Random thoughts, Social media
2 Comments
 
May 18th, 2011

10 Great Scrum and Agile Practitioners on Twitter

Posted by Jacob on May 18th, 2011

The internet is full of interesting resources, but sometimes it gets hard to sift through all the junk in order to find the good content. I find Twitter is really useful for this, especially if you are following the right people, because they sift through all the bad stuff before it gets to you.

Lately I’ve been learning a lot more about Scrum, Kanban and Agile in general, and I’ve discovered a number of really useful people to follow. Read on to see 10 people (in no particular order) you really should be following on Twitter if you are interested in learning more about Scrum and Agile:

10 Great Scrum and Agile Practitioners on Twitter:

 

@MikeWCohn wrote the book (literally) on Succeeding with Agile. He also publishes a great blog that has all sorts of interesting discussions about Scrum and Agile. Definitely worth a follow.

@ScrumAlliance is the official feed of the Scrum Alliance; an organisation set up to help promote awareness and understanding of Scrum. They post a ton of helpful resources in this area, and keep a very steady stream of great content pumping out.

@Scrumology is the Twitter feed of Kane Mar, one of the earliest certified Scrum coaches. He retweets a whole bunch of helpful links, and also publishes a very interesting blog and an awesome email series that is well worth subscribing to.

@smamol is the feed of Sandy Mamoli, the head of the Wellington Agile Professional Network. She also publishes a fantastic blog about Scrum and Agile that is well worth following. She also keeps a very active Twitter feed.

@JeffSutherland, for those who don’t know, is one of the co-creators of Scrum. He regularly links to great Scrum resources from his Twitter feed, and although he isn’t the most prolific Twitterer, he always tweets interesting information.

@JeffPatton has been involved in Scrum and Agile for a very long time. You can check out his website, Agile Product Design or just follow him on Twitter to keep up with his insightful tweets.

@KSchwaber – Ken Schwaber, along with Jeff Sutherland, is one of the co-creators of Scrum. Again, not the most frequent tweeter, but it’s always very interesting to see what he is sharing. You can also follow his blog for more great information.

@JimHighsmith is one of the cofounders of the Agile Alliance, an author, and a man with a huge amount of experience working with Agile. He also regularly publishes interesting content to his blog.

@LyssaAdkins is a certified Scrum Trainer and Agile Coach. She wrote a book on Scrum and Agile Coaching, and she has a very lively Twitter feed.

@Scrum_Coach is Doug Shimp’s Twitter feed. Doug is a Certified Scrum Trainer with a very lively Twitter feed. He posts all sorts of great quotes and links to other resources. He also (periodically) writes a Scrum blog.


Hopefully that gives you some useful people to get started with in your Scrum learning quest as well. Of course, you can also follow us @BoostNewMedia or on Facebook.com/BoostNewMedia to keep up with all our latest news and developments. We share a ton of Scrum and Agile resources as well.

If there is anyone else you think we should add to this list (or when we do a ‘people to follow list 2′, be sure to let us know in the comments below. We’d love your feedback.

Don’t forget to subscribe to our RSS feed to keep up with all our latest news and developments, as well as a ton of great Scrum and Agile resources. Thanks for dropping by!

 
Tags: agile, agile development, scrum, Social media, twitter
Posted in: Agile
1 Comment
 
August 17th, 2010

Reminder: EYC unconference this weekend in Wellington

Posted by courtney on August 17th, 2010

It’s not too late to register for the Engage Your Community unconference, being held in central Wellington this Saturday, 21 August.

The unconference is a free day-long learning and skill sharing event for people working or volunteering as webmasters in community groups, volunteer organisations and not-for-profits. Industry professionals are invited to come along as well, to share their knowledge and experience.

I attended last year’s EYC conference in Wellington, and had an absolute ball running a social media workshop. I love the informality and sparky atmosphere you get at barcamps, so I’m really looking forward to going along this weekend.

The details

Who’s it for?

  • volunteer webmasters
  • people communicating with member groups using the web, email or social networks
  • comms professionals or webmasters in not-for-profits
  • people responsible for almost everything in an office, including communications
  • industry professional wanting to give back to the community by sharing knowledge and skills.

Why should I go?

  • meet others with similar interests
  • share and learn alongside your peers
  • find ways improve your website, and explore other web tools.

Where and when is it?

9.30am-4.30pm Saturday, 21 August 2010
Rutherford House, Victoria University Wellington

What does it cost?

The EYC unconference is a free event

What’s an unconference?

An unconference is like a conference, in that it’s a gathering of people interested in a particular topic, who come together to share and learn. An unconference is unlike a conference, in that it doesn’t have a preset schedule of talks that you sit through: instead, the agenda is built on the day by the people who attend. Anyone can run a session, whether it’s to share something they’ve done, ask for help with something they’re trying to do, or just to kick some ideas around. The EYC unconference site has a list of topics people are interested in talking about on the day.

So what are you waiting for? Register now! And if you come along on Saturday, make sure you come say hi – I’m running the schedule board on the day, so I should be easy to find.

 
Tags: engage your communityl, Social media, unconference, wellington, wellington web events
Posted in: Random thoughts, Social media
No Comments
 
July 27th, 2010

Facebook is now the first step

Posted by courtney on July 27th, 2010

At the end of last week I was in Westport, running a workshop on using social media tools for National Services Te Paerangi. The weather was lovely, the people were welcoming, and the lamingtons were fabulous. And I learned something interesting.

At the beginning of these workshops I ask everyone to introduce themselves, talk about where they work or volunteer, and describe the social media/online tools they use both for work and for themselves. I’ve noticed a trend in these sessions. With a small number of exceptions people are using two tools, personally and professionally: email, and Facebook. Blogs aren’t mentioned. Few people have even heard of Flickr. Twitter has more awareness, but is usually dismissed as silly or pointless at the start of the day (after more discussion, people often warm to it). But everyone has an email address, and almost everyone has a Facebook account, and has set one up (or is considering doing so) for their organisation. In particular, older participants in the workshops say that they’ve joined Facebook to stay in touch with children who have left town (or New Zealand) and to see pictures of their grandchildren.

A few years ago – say 2006/2007 – everyone in the GLAM (galleries, libraries, archives and museums) sector was getting hot under the collar about this Web 2.0 thing. The two keynotes at the 2006 National Digital Forum conference for example were Jim Spadiccini from Ideum and Toby Travis from the Victoria and Albert Museum, both talking about ways museums could harness this explosion of new, free communication and collaboration tools to reach out to online audiences. Blogs, wikis, social bookmarking sites, Flickr … we were all over it.

So I’ve been interested to see that people working in small museums who are just starting out on this social media thing are now leaping over all these options in favour of Facebook. Facebook is, of course, in some ways the new Google – for many people, it is where the internet begins. Because people often use the same tools for their organisations that they use at home, Facebook is becoming the default starting point when setting up social media presences.

Facebook is an all-purpose tool: a way to blog, share photos, schedule events, send email and post brief updates all in one place. With the spread of the ‘Like’ button, it’s all over the web. It’s great for publishing content, and for building connections with physical and online visitors. But what else might it be used for?

Earlier this year Seb Chan at the Powerhouse Museum blogged about mining Facebook data to understand what your fans are also fans of. As Seb notes:

If you can identify similarities between the fan membership of your own institution and those of others you can start to think of new partnerships and collaborative opportunities.

Seb pointed to Pete Warden’s Fan Page Analytics as an example of a lightweight tool to look for cross-fan linkages. You just drop a Facebook URL into site, and hey presto …

Auckland Museum fans analysed by Fan Page Analytics

Auckland Art Gallery fans analysed by Fan Page Analytics

Auckland Art Gallery fans analysed by Fan Page Analytics

Of course, you can use Facebook’s own analytics package to delve into the age, gender, location and activities of your fans. In this sense, it’s a lot like the physical visitor surveys many museums and galleries run. Or you can just ask them questions, as Brooklyn Museum did recently when they started thinking about updating their collections handbook.

To my mind, the main point of analytics is to understand how people are finding your online presence (be it your blog, website or Facebook page) and how they respond to your content. In this vein,  Beth Kanter’s (co-author of The Networked Nonprofit) blog post about ‘spreadsheet aerobics’ makes good reading. Beth uses metrics drawn out of Facebook to analyse the responses to different kinds of content she’s posting to Facebook, and tweak what she’s doing:

My Facebook page is focused on a listening and engagement objective – starting and maintaining a conversation. I view it as a focus group that offers content ideas for blog posts as well as to provide another conversation channel to share insights about social media. The target audience is people who work for nonprofits.

Here’s my description:

This is a focus group and sand box to learn more about how nonprofits can use social media effectively, especially Facebook. You are all the experts here! That statement guides how I engage and what content I share. That in turns drives my measurement strategy.

Here’s a brief list of New Zealand museums and galleries who are on Facebook – feel free to add your own in the comments!

Te Tuhi

Auckland Art Gallery

Auckland Museum

Rotorua Museum

Puke Ariki

National Army Museum

Te Papa

The New Dowse

City Gallery Wellington

Shanty Town

Air Force Museum

 
Tags: analytics, facebook, museums, Social media, social networking, workshop
Posted in: Social media
1 Comment
 
June 15th, 2010

Social media workshops for museums & galleries

Posted by courtney on June 15th, 2010

It feels pretty appropriate that one of my first tasks at Boost is preparing for a social media workshop that we’re running for National Services Te Paerangi (NSTP) on Friday 18 June here in Wellington.

I’ve just joined Boost after four and half years at the National Library, where among other things I helped set up and/or run the Library’s social media outreach, including the LibraryTechNZ and Poet Laureate blogs, the Library’s membership of The Commons on Flickr, and (pretty awesome, if I do say so myself) @nlnz twitter account. I definitely found being out there online and talking to people about the Library’s collections one of the most exciting and satisfying aspects of my job.

The workshop for National Services is on the theme of Using and evaluating cost effective online tools. It builds on a workshop that Sarah from Boost ran for National Services in four locations last year, How to promote your museum using online tools (see Sarah’s notes on the five themes that stood out from last year’s workshops).

We’ll be covering the following topics in this year’s workshop:

  • the pros and cons of different kinds of online tools
  • how to identify your exact needs
  • how to pick the best tool for your needs
  • the time required for different kinds of activities
  • how to set your project up for success
  • how to evaluate and report on your performance.

I’ve run sessions like this before, and have certain favourite examples that I always trot out (Christchurch City Libraries’ blog – especially their reporting from Writers and Readers Week; the TeAra, Te Papa Collections and NZHistory Online twitter accounts; the Indianapolis Museum of Art’s Wikipedia Saves Public Art project; the Brooklyn Museum’s 1st Fans). But it’s been fun having a look at things that have happened recently.

Top of the list of shiny new things is Brooklyn Museum’s partnership with the online fashion community site Polyvore. Following their belief that they need to get their content out where the people are, rather than waiting for people to find them, Brooklyn Museum have added fashion items from their collections to the store of material on the Polyvore site that members can use to create and share collages like this one by pinkopaque22

VintageFashion Trends & Styles - Polyvore

Vintage by pinkopaque22 featuring Yves Saint Laurent shoes

Underneath my arts and culture veneer, I’m a science geek at heart (this is one of my favourite blogs). In 2009 I got all excited about the Royal Observatory Greenwich’s astrotagging project. This year I got all excited about their Solar Stormwatch project, where people can help spot explosions on the sun & track them across space to Earth. Like the astrotagging project, this is meaningful community engagement, with the bonus of real scientific benefit.

One of the areas workshop attendees have flagged their interest in is understanding how much time social media outreach can take up, and how to manage this. There are various tactics you can take to make sure that scarce staff time doesn’t get totally diverted into managing your social media presence, starting with being smart about which channels you choose to use.

Another tactic is to run short-term projects, which is the approach of My Life As An Object. A recent project commissioned by Renaissance East Midlands and delivered by Rattle, MLAAO saw items from Nottingham City Museums and Galleries telling their stories on different social media sites – Twitter, Facebook, Flickr, Ebay – for a week at a time. These short, intense bursts of storytelling are quite different from the long-term presences we normally think about creating.

I’ll be posting notes from the workshop, so check back in to see how it went. NSTP also runs a range of workshops at different levels for museums, galleries and iwi: check out their online calendar to see what’s coming up.

 
Tags: Social media
Posted in: Social media
No Comments
 
November 12th, 2009

5 social media themes from 4 workshops with 31 organisations

Posted by sarah on November 12th, 2009
It’s been a really interesting month working with museums around New Zealand on their social media activities and strategies for building audiences. I’ve run four workshops for Te Papa National Services Te Paerangi – in the process, meeting fabulous, passionate museums, archives, gallery and library professionals who are curious about social media. Here are some themes that have stood out for me (to find out what the museums thought, read our workshop blog):
* Use of social media is much more nuanced than it used to be. For example – whether serendipitous or intentional – Te Papa has two twitter feeds, each for a different purpose. One focuses on promoting events, happenings, exhibitions and giveaways, and the other profiles interesting items from their collection. MORE MORE
* Whether we personally like it or not, a professional presence on Facebook enables organisations to intersect with the social lives of potential audiences. Research indicates that social interaction can be a pretext for participation, and also that people are increasingly influenced by recommendations from family, friends and even strangers over traditional forms of promotion. Facebook and services like it encourage your ‘fans’ to market your service for you.
* A website is important but not enough. A website centralises information about your organisation – social media distributes information. Some people will follow you on twitter or fan you on Facebook so that they don’t have to go to your website – your information gets fed to them in their own personal compilation or version of the web.
* Virtual visits are something that museums need to value as a legitimate cultural experience. They can generate physical visits – web cam footage of Te Papa’s colossal squid had people turning up to see it in the flesh. Curating online makes your collection or service accessible to audiences who are remote and may never be able to walk through the doors.
* For resource-strapped organisations, a blog or Facebook page may give them a low-cost web presence and also greater flexibility if they are part of a larger website run by a parent organisation. It’s also an opportunity to present a less formal, characterful and behind-the-scenes personaltiy. Of course, these activities don’t promote themselves – audiences won’t automatically appear – they need feeding. THere’s also plenty of opportunities out there to leverae other people’s efforts – sites like nzmuseums, nzlive and tourism ventures.
* ‘Under the radar’ activities are giving way to an interest in building social media into communications and marketing planning. Linking your activities to your vision and marketing objectives will help ensure your choosing the right tools for the right reasons, prioritising what your resourcing can manage, as well as thinking through the implications of organisational social media policy, branding and so on.
Joining the great examples of what NZ museums are already doing with social media, these organisations have established new social media activities since the workshop:
Great examples of museums’ use of social media, the tools and other links – see the workshop blog.

It’s been a really interesting month working with museums around New Zealand on their social media activities and strategies for building audiences.

We’ve run a series of workshops for National Services Te Paerangi (Te Papa), meeting passionate museums, archives, gallery and library professionals who want to find out more about what social media can do for them.

Here are the five themes that have stood out for us:

  • A professional presence on Facebook enables organisations to intersect with the social lives of potential audiences. Research indicates that social interaction can be a pretext for participation, and also that people are increasingly influenced by recommendations from family, friends and even strangers over traditional forms of promotion. Facebook and services like it encourage fans to market your service for you. Museums reported some successful forays into audience building via Facebook.
  • Virtual visits are something that museums can value as a legitimate cultural experience. Virtual visits can generate physical visits – web camera footage of the dissection of the colossal squid had people turning up to Te Papa to see it in the flesh. Curating online makes your collection or service accessible to audiences who are remote and may never be able to walk through the doors.
  • Use of social media is increasingly nuanced and discriminating. Te Papa has two twitter feeds: one focuses on promoting events, happenings, exhibitions and giveaways, and the other profiles interesting items from their collection. Ideas for blogs generated by workshop participants ranged from working with the community to identify unknown objects in a collection to presenting a characterful, behind-the-scenes museum personality.
  • For resource-strapped organisations, a blog or Facebook page may give them a low-cost web presence or greater flexibility if they are part of a larger website run by a parent organisation. A website is important but not enough. A website centralises information about your organisation; social media distributes information. Audiences may visit your website rarely but receive your twitter updates regularly.
  • ‘Under the radar’ activities are giving way to building social media into communications and marketing plans. Linking your activities to your marketing objectives will help you choose the right tools for the right reasons, prioritise what you can manage, as well as think through the implications for organisational social media policy, branding and so on (see this post on the workshop blog about social media strategy).

We’ve heard from a few workshop participants who’ve set up blogs and twitter accounts, including these two new blogs: Runanga Falls and Presbytarian Research. Check out the workshop blog to read about what participants thought and to get links to great examples of museums’ use of social media and articles and tips on using social media effectively.

 
Tags: museums, Social media, Te Paerangi National Services, Te Papa
Posted in: Social media
No Comments
 
October 4th, 2009

Boost facilitates social media workshops for museums

Posted by sarah on October 4th, 2009

We’re really stoked that National Services Te Paerangi, Museum of New Zealand Te Papa Tongarewa, has asked Boost to facilitate four workshops around the county to introduce museums to the benefits and practical realities of using social media to promote themselves and grow their networks online.

The workshops are called How to Promote Your Museum Using Online Tools. They will cover:

  • an overview of social media tools
  • what they offer and who they target
  • how to use them to build audiences and professional networks.

Participants will get the chance to:

  • get hints and tips on using social media effectively and avoiding pitfalls
  • see examples of how museums – big and small – are using social media
  • discuss approaches you might use for your organisation
  • build confidence to use and contribute to the growing body of practice around social media.

The one-day workshops are taking place at these locations and times:

  • 6 October 2009 – Whanganui Regional Museum, Whanganui – register here
  • 15 October – Whakatane REAP Centre, Whakatane – register here
  • 22 October – Dunedin Public Art Gallery, Dunedin – register here
  • 30 October – Westport – details and registration to be confirmed

Watch the fun unfold on a blog specially prepared for the workshops. It contains relevant links, tools and examples and – hopefully – participants’ thoughts and ideas on what social media can do for them and their organisations.

 
Tags: museums, Social media
Posted in: Social media
1 Comment
 
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