Becoming an integral part of an Agile development team meant Life Education could make sure they got exactly and only what they needed. The results have been critical to the trust’s mission to educate and inspire kiwi kids to make healthy choices.
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Last year the trust’s team of about 50 educators—along with Healthy Harold the giraffe—brought their mobile classrooms to about 1,500 schools around New Zealand, working with 11,000 teachers to reach more than 250,000 kids.
“Life Education makes learning fun. Our students are already asking when Harold and the educator are coming back,” reported Fairhaven School in the Hawke’s Bay.
New way of working needed
In 2013 the trust realised they had to change the way they worked, moving from a standardised programme to lessons tailored to each class. To do this they needed a digital tool that let educators and teachers work together to create custom lesson plans.
Initial work with one company stalled when key staff left and Life Education felt the relationship was no longer a partnership. Other vendors they approached were unwilling to adapt their processes to take into account the work that had already been done.
“We’re ready to help you.”
Following a recommendation they met with Boost and Life Education Chief Executive John O’Connell says the response was quite different.
“Boost were saying ‘OK, I can see you’ve done the work. We’re ready to help you. Let’s go.’ I thought, ‘Great. Here’s someone who wants to work with us rather than putting us through the machinery of their standard approach,’ ” he said.
For Boost, Agile development means applying an Agile mindset in a pragmatic way rather than following set rules or processes. Agile is something you are, not something you do.
Agile development gives Life Education more value for less risk
“I hate IT projects. You’ve always got that apprehension about where it’s going to go,” says John. “My job is to manage risk. So my concern is, can they deliver and what’s the likelihood of it going outside our budget?”
“I hate IT projects. You’ve always got that apprehension about where it’s going to go.”
Life Education Chief Executive John O’Connell
Boost’s Agile approach helped because it breaks work into short iterations called Sprints, aiming to quickly get working software in front of users.
“I loved the idea that at the end of each Sprint, you’ve actually got something, rather than the waterfall-type approach where you don’t have anything until the end.”
Life Education’s product owner Jess Limbrick says Agile also helps make sure you only build what you need.
“I definitely think Agile gives far more value,” she says. “There are still things in the backlog from the initial build that we thought, ‘Yep, we definitely have to have that.’ We still haven’t done them four years later so we definitely didn’t need them then.” Time and money spent building these features would have been wasted.
“I definitely think Agile gives far more value.”
Life Education product owner Jess Limbrick
Including the client is key to Agile development with Boost
“It sounds a little bit corny, but you do have that perception that you are an integral part of their business,” says John. “You feel integrated within your project.”
“The really neat thing is, with the developers in the room as well, you’re actually privy to the full conversation, whereas often if you’re dealing with an agency, you’re only dealing with the suits,” says John. “It’s good to be in there with the do-ers and hear the thinking about what can be achieved and what can’t.”
“The best part about Agile is that day-to-day knowledge of what is happening. Being included throughout the entire process gives you the ability to respond to change really, really quickly.”
“Being included throughout the entire process gives you the ability to respond to change really, really quickly.”
Tackling a mission-critical project
The move to a flexible lesson planning approach was a massive piece of work, says John. “It was critical for our whole program. It wasn’t something on the side, it was a fundamental change.”
“Risk was on the horizon if we didn’t change how we worked.”
The result was the Lesson Lab planning tool. Now educators and teachers can plan the lesson together online. They can drag and drop resources to create a lesson tailored to the class.
Following Boost’s Agile design process, our front-end developer worked closely with the designer on the initial wireframes to come up with a solution that would be as easy as possible to use.
Agile embeds users in the development process
For Life Education, the key concern was that this was a completely new way of working for educators so they needed to be introduced gradually.
Working in an Agile way let them bring educators along the journey. By concentrating on delivering working software, Life Education could get it in front of the educators as soon as possible. Using the Ruby on Rails development framework enabled the rapid iteration required for Agile development.
“We had a two‑month trial period where we did a trial version and sought feedback on it,” says Jess.
Measuring the benefits
The result is lessons that are more relevant and whose benefits continue long after the mobile classroom has headed off.
“The whole approach now is more of an integrated resource for the teacher,” says John. “We find out what they’re teaching and take that on board with the system. We work out what they can do pre- and post- our visit.”
“It’s increased the value of our program and increased the outcomes. We’re seeing that through feedback with teachers,” says Jess. “We’re responding to their needs better.”
As a result, key metrics such as the number of teachers wanting to recommend the programme to their colleagues have jumped for each of the last four years.
“It’s increased the value of our program and increased the outcomes.”
Coming back for more
Life Education weren’t finished there. They wanted to replace the Customer Relationship Management tool (CRM) that they’d outgrown with a solution that integrated the lesson planner with a booking tool.
Because the relationship was working so well, they came back to Boost.
“If we have an issue, it never gets into the formal debate,” says John. “The discussion is always about, ‘What’s the best way to do it?’.”
One issue the Boost team identified was the potential for performance problems. Life Education’s data was a web of complex relationships. Boost developers ran a data modelling session with Jess and identified ways to simplify the data. This improved performance and made future development easier, saving time and money.
The new CRM gives the educators, teachers and the organisation as a whole more information so they can work more efficiently. Teachers can review past lessons to help them plan future classes and the new reporting on who taught what and when lets Life Education refine their service.
The complex taxonomy for the lesson resources meant that they were hard for teachers to find so Boost created an interactive search and filter tool. This gave easy access based on things like the age level of the class or the topic to be covered.
“Teachers are going, ‘Oh wow, you’ve got this whole online portal of resources where I can go and download what I want, save it and use it, and go back later.’” says Jess.
“Teachers are going, ‘Oh wow, you’ve got this whole online portal of resources.'”
Exciting future plans
The next phase for the Life Education and Boost will be to build a direct digital relationship with the kids. It’s a great chance to use the combined power of the Life Education and Boost teams.
“I really like the fact that we’ve now worked with a whole lot of different developers within Boost,” says Jess. This gives her a bigger team of people she can bounce ideas off. “It brings so much added benefit, that organisational knowledge.”
The developers enjoy the opportunity to make a difference too.
“It was a really good project. I felt great when it was done, I could see it being really useful,” says Richard, one of the Boost developers on Team Harold. “Jess is really good to work with too,” he adds.
Boost has massive impact
“Boost has had a massive impact,” John says. “It’s been a critical part of where we’re at today.”
For the CE, it boils down to three things.
“We got what we were after. The relationship works. And the coffee’s really good, too.”
Like to pick our brains about what we learnt on this project? Contact Sean on +64 4 939 0062 or [email protected] to find out more.