Our digital service care programme is designed to keep your applications and infrastructure up to date and secure as technology and risks evolve, giving you confidence that essential maintenance is in hand.
Hand over the day-to-day care of your applications and infrastructure to a dedicated team that keeps them secure, up to date and running reliably.
You can see the current state of your applications, understand how they're cared for and access a clear record when you need it. Notifications about the information most important to you keep you informed without needing to manage the detail.
Daily scanning, prioritised patching and regular credential rotation and recovery checks help address weaknesses before they can cause harm or disruption.
Regular, consistent updates keep your technology in the best possible shape for development, audits or changes in priority.
We’ve spent 15 years building and looking after government digital services. We bring our understanding of your unique context, responsibilities and expectations to our digital service care programme.
AI is allowing software companies to release updates and upgrades faster than ever. Regular care prevents essential maintenance work from accumulating into expensive catch-up efforts.
Daily scanning, prioritised patching, software updates and other routine care keep your applications and infrastructure secure and up-to-date.
Your dashboard gives you and your stakeholders an up-to-date view of work completed, outstanding issues and decisions that need your input. Personalised notifications make sure you stay on top of the information most important to you.
Early notice of larger upgrades gives you time to consider your options, plan and budget.
With a dedicated team managing the day-to-day care of your services, you can focus on improving them and meeting your organisation's goals.
Our programme brings together the regular checks, updates and upkeep your applications and infrastructure need.
We check your applications and infrastructure daily for known software vulnerabilities (CVEs). We assess how severe vulnerabilities are, then apply patches on a schedule that gives the most serious issues priority.
We regularly update the frameworks, packages and libraries your applications and infrastructure depend on. We identify larger upgrades coming up, so you can plan and budget for them.
We rotate API keys, application secrets and security certificates on an agreed schedule.
Having a backup is only useful if you can restore it. We test that backups are recoverable and check that monitoring and alerts work as expected.
Your dashboard shows what we’ve scanned, patched and updated, what remains outstanding and where larger upgrades need planning. It also shows how your software versions compare with the latest available.
We help you understand where your infrastructure and application costs are going, identifying opportunities to reduce spending and make better use of your budget.
Our Bronze, Silver and Gold service levels offer different guaranteed response times, so you can choose the level of care that matches the risk profile and needs of each application or piece of infrastructure.
You can mix and match service levels across your digital estate, giving your most critical services the highest level of care while keeping costs proportionate for those with lower risk.
Our hands-on experience looking after the websites and applications New Zealanders rely on every day has shaped our approach to caring for your services.
